What are the basics?

When can we check-in?

Normal check in time is 16:00. We may be able to offer some flexibility, however this cannot be guaranteed.

Is there parking available?

90 Marlborough Road doesn't offer any private parking. Lake Street provides the closest non permit parking, however we will try to provide parking permits where ever possible. Simply let us know before your stay and we'll see what we can arrange.

When should we check-out?

We require guests to check-out by 10:00. We may be able to offer some flexibility, however this cannot be guaranteed.

How do we get the keys?

One of our team will be in touch to enquire about your arrival time. You can then expect someone to greet you at the property, provide you with the keys and field any questions. They will be your point of contact for your stay with us.

What comes with the house?

Sonos Sound System in every room.

Our Sonos wireless home sound system enables you to enjoy high-quality audio in every room. Different tracks, different volumes — it's amazing!

Relax by an open fire.

Log fires are a wonderful way to relax into a room. If you'd like to make use of the fireplace, we'd love to supply the logs for you to enjoy.

Wi-Fi.

Staying in the city has a whole host of benefits, one of those being access to our high speed Wi-Fi around the house.

Luxury linen and bath towels.

If you're staying for more than a week with us then we will change and clean your bedding and laundry.

Welcome hamper, inc. essentials.

There's nothing worse than forgetting your toothpaste or trying to stuff a cafetiere into your hand luggage. Relax knowing we've got the basics covered.

Champagne, Red and White wine.

Of course it wouldn't be a warm welcome without a cheers! We're passionate about wine and we've picked some of our favourites to help celebrate your stay with us.

BT TV.

If you can't find anything on Netflix, then enjoy premium shows, unmissable sport in ultra HD and blockbuster films on BT TV.

What premium services are available?

Wine Cellar.

From £15 /bottle.

If the complimentary bottles aren't enough, then we keep a wine cellar stocked for you to enjoy. Open what you fancy and you'll be charged at check–out.

Daily cleaning and bed making.

From £50 /day.

If you'd prefer a hotel like service we'd be happy to arrange for cleaners to come and take care of the cleaning and make the beds for you.

Chef for those special evenings.

From £250.

Planning a dinner party. We'll hire you a chef to serve your guests delicious food — so you don't need to lift a finger.

Occasion decoration service.

From £100.

Are you coming to stay for a special occasion? Someone's birthday? Christmas perhaps? We can consult you and prepare the house for the wow factor.

Drinks cabinet.

From £20 /bottle.

Similar to our Wine Cellar, we stock up on a range of spirits and mixers for you to enjoy. What's used will be charged to you at check–out.

Bicycle Hire.

From £15 /bike.

We have 2 Oxford bicycles that you can use free of charge, though for bigger groups we'd be happy to organise bike rental for you and your group.

Full food shopping delivery.

From £50.

If our welcome hamper isn't enough, and you don't fancy a trip to Waitrose interrupting your stay with us, we'll take care of that part for you.

House policies.

Payment

A deposit of 30% of the total rent is payable to reserve specified dates to stay at the Property. 2.2 Balance. The remaining 70% of the total rent becomes payable four months before the start of the let. Should a booking be made within four months of the start of the let, the full rental amount (deposit and balance) must be paid.

Deposit

A cautionary Damage Deposit payment of £1000 in cleared funds is required one week prior to the start of your stay. The Damage Deposit will be refunded in full within 14 days of your departure from the Property if the Property is left in a satisfactory condition and all invoices have been paid. The Guest hereby agrees to give Oxford Holiday Let authorization to deduct from the Damage Deposit an amount that Oxford Holiday Let considers appropriate in the event that the Guest or anyone in their group staying at the Property causes either excessive damage or incurs a need for extra cleaning or leaves the Property without settling invoices for additional services or supplies received during their stay.

Payment Methods

All payments must be made to Oxford Holiday Let. Payment can be made by electronic transfer, cheque, debit card, Visa or MasterCard credit cards. Amex and Diners Club cards are not accepted. For bookings made less than one month before the start of the let, payment must be made by electronic transfer or credit card as cheques will not be accepted.

Termination

Oxford Holiday Let reserve the right to terminate the Contract and require, without refund, the immediate departure of all persons from the property in the event of a serious breach of the terms of the Contract and, for greater certainty, these Booking Conditions. The breach may include but is not limited to any of the following events: a) serious damage to the Property which may exceed the damage deposit; b) a criminal or illegal act; c) unreasonable or abusive behaviour; d) excessive noise which could adversely affect the rights of Oxford Holiday Let to be able to continue to operate the Property for short lettings or involve authorities or police in any form of complaint investigation; e) exceeding the number of Guests as stipulated.

Smoking

We operate a No Smoking Policy throughout all areas of the house. This policy enables us create a comfortable environment for everyone. Should we believe guests have been smoking, a fine of £500 will be charged for deep cleaning.

Can we bring our pet(s)?

We love pets and understand that they're part of the family, that's why we allow them to stay with you. They must be under proper control at all times and we reserve the right to charge the Guest for any additional costs incurred as a result of the pet(s) stay.

Can we entertain / host a party?

In short — yes, we encourage it! We do ask however that the inviting member assumes full responsibility for the guest(s), who must observe all rules of the house and that you be conscientious of the other houses around. Use the house as you'd use your own.

Cancellation

Any cancellation made by the Guest must be made via email [email protected] Upon receipt of the notice of cancellation, we will seek to re-let the Property for the period of the booking. If we succeeds in re-letting the Property for the whole or part of the period booked it shall refund an amount equal to the money paid or the pro-rata amount for partial re-bookings less £50.00 plus VAT per week or partial week re-booked. If we are unable to re-let the Property, then all monies paid by the Guest shall be forfeited. Oxford Holiday Let strongly recommends Guests take out cancellation insurance.

Change of dates

Oxford Holiday Let may consider a request from a Guest to change booking dates after confirmation has been issued. Such requests may be granted provided the request is received more than 12 weeks in advance of the commencement of the booking; and the Guest pays an administration fee of £50.00 plus VAT.

Period of hire

Rentals commence, unless otherwise notified, at 4.00pm on the day of arrival and terminate at 10.00am on the day of departure.

Liability

Oxford Holiday Let shall not, except if caused by negligence or breach of these Booking Conditions, be liable to the Guests or third parties for any accident, damage, loss, injury, expense or inconvenience, which may be suffered, incurred or arise out of or in any way connected with the let. In all cases Oxford Holiday Let absolute maximum liability shall be the total price paid by the Guest for the specific bookings related to any given complaint. No term of the Contract is enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not party to the Contract. If the Property which the Guest has booked becomes unavailable or unusable for an unforeseen reason prior to the date of booking, then we will try to find an alternative property or failing that, will reimburse the Guest any monies paid.

Warranties

Oxford Holiday Let does not warrant and is not responsible for the accuracy of any verbal information given or statements made by its employees or agents.

Right of entry

Oxford Holiday Let shall be allowed the right of entry to the Property at all reasonable times for the purposes of inspection or to carry out any necessary repairs or maintenance during the term of the let.

Cancellation insurance

Cancellation insurance is not compulsory but we do strongly recommend such insurance coverage to protect you from the cancellation penalty.

Care of the property

Guests shall take all reasonable and proper care of the Property, its furniture, pictures, fittings and effects in or on the Property, and shall leave them in the same state of repair and in the same clean and tidy condition at the end of the let as at the beginning. We reserve the right to charge the Guest for any additional costs it or the Owner has incurred as a result of the Guest’s stay.

Important

Our lovely townhouse is set alongside lots of other terraced houses on a quiet residential road so we request that everyone staying respects our local area, and particularly our neighbours.

With a multi-room Sonos, comes great responsibility, and after previous neighborhood disturbances we have had to create a policy around noise. It’s very reasonable, and we still want you to enjoy the house with guests – just don’t make it loud and disrupt the street.

The policy:

After 10pm music must be kept at a volume that doesn’t impact the houses around us, this will be shown to you when you check-in and are shown the system. We have close relationships with our neighbours and they are reasonable people. If you are breaking the rules and we do get contacted about the noise, then you will be charged an additional fee of £500. This is for a callout and for someone to tend to the property, and also to compensate our neighbours.

I sincerely doubt this will happen, and you’re adults with homes and neighbours of your own – just treat ours like those.

The best directions…

By air?

The easiest and cheapest way to get to Oxford is to take a bus from the airport. Buses run by The Airline leave Heathrow approximately every 20 minutes and Gatwick every hour.

By train?

Trains from London leave Paddington every half hour, costing around £20 for a single trip, and take approximately one hour. Note: cheap tickets can be purchased in advance for as little as £10 return. Check the national rail website for details. Taxis from the train station shouldn't cost any more than £10.

By car?

The best way to travel by car is to put our address into your Sat Nav. You can see a map of the address on our homepage, or simply input 90 Marlborough Road, OX1 4LS into your favourite tool for directions.

Premium concierge service?

From £100.

Our personal favourite – have us wait at the airport for you. We'll send a driver and enough seats to collect you and ensure you have a comfortable start to your trip.